OZ COMBINED REALTY

STANDARD TERMS AND CONDITIONS OF “HOLIDAY RENTALS” 

Please read carefully and refer to our Property Management staff for further information.

1. Payment

Booking is not confirmed until the deposit of 50% is paid to the agent if you have booked within one month of arrival the total amount will need to be paid in full. All final payments must be paid in full one month prior to occupancy.

2. Bond and fees

A bond of $500 is to be paid in full with your final payment, this will be refunded in full 7 to 10 days after vacating the premises. The bond is held for the purpose of any damages to the property, furnishings, repairs, breakages, late departure (unless pre arranged with the agent), after hours call out fee. There will be a fee charged if excess garbage is left, the barbeque must be cleaned, lost keys or a call out fee where spare keys are required.

Every booking is charged a one off booking fee of $35.00. You may be charged a fee if you use a third party website to make your booking, these charges are by them not us.

3. Cancellation

If booking is cancelled prior to two months before date of arrival a fee of $35.00 will be charged along with the $35 booking fee and any other booking fees occurred from third party sites. If booking is cancelled within two months of arrival you forego the whole amount if we can’t find another tenant to occupy this property for the time you have booked.  If we do find another tenant then 15% of the rent will be charged as a cancellation fee

The booking will be made in good faith by us as the agent, however, we cannot be held responsible for actions by an owner, such as changes to a property or cancellation of a property prior to occupancy, but every reasonable endeavor will be made to offer alternative accommodation or a full refund should this situation arise.

4. Occupancy

A reasonable number of day visitors are accepted, the number of occupants must not exceed the number stipulated on the booking form and the number of occupants the house advertises. Any breach will allow the agent to terminate the agreement immediately resulting in eviction from the property and this may result in the forfeit of the bond.

5. The properties

All our property advertising, descriptions and photos are all made in good faith, we will not take responsibility for inaccurate descriptions.

Most properties are fully quipped except for linen (sheets, towels, pillowcases), toilet paper and some cleaning products, which are to be supplied by you the occupant.  Garbage bins must be put out on Thursday evenings for an early Friday morning collection. The property must be left in a respectable manner, please ensure you have tidied the property, if you have damaged or stained any of the provided linen you may be charged a laundrette fee. All properties are strictly no smoking if you have been smoking in the property you will forfeit your bond.

6. The use of the property.

The properties are rented to you for holiday purposes only, as we respect you are here to enjoy your time we ask you to follow the law, if you have loud music after the permitted time or are continuing to interrupt neighbouring properties the police may be called, in result to this, you may be asked to return the keys and leave the property.

7. Check in and check out.

Check in is 2:00pm on day of arrival and check out is 10:00am on day of departure if the keys are returned late you may be charged a fee (unless prior arrangements have been made with the agent). All keys are kept on premises at our Huskisson office, all keys must be returned to this office. If you are arriving late you will need to make prior arrangements with our agency for your key collection this is to be done on the morning of arrival no later than 10am.

OZ COMBINED REALTY BAY & BASIN PRIVACY POLICY

Introduction

Oz Combined Realty Bay & Basin regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Oz Combined Realty Bay & Basin users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact our Holiday Manager on 02) 4441 8812

Collection of Information

In order to use the Oz Combined Realty Bay & Basin (also known as Book Jervis Bay) website, we may require information from you in order to provide the best service possible.

 All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Oz Combined Realty Bay & Basin is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Oz Combined Realty Bay & Basin customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at holidays@ozcomrealty.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at holidays@ozcomrealty.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Oz Combined Realty Bay & Basin uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at holidays@ozcomrealty.com.au

You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Oz Combined Realty Bay & Basin may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Oz Combined Realty Bay & Basin does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Oz Combined Realty Bay & Basin site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bookjervisbay.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Oz Combined Realty Bay & Basin Security Policy

Oz Combined Realty Bay & Basin uses the eWAY Payment Gateway for its online credit card transactions. eWAY pro- cesses online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.- Your complete credit card number cannot be viewed by Oz Combined Realty Bay & Basin or any outside party.- All transactions are performed under 128 Bit SSL Certificate.- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.- eWAY is an authorised third party processor for all the major Australian banks.- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Oz Combined Realty Bay & Basin.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au