– BOOK JERVIS BAY – OZ COMBINED REALTY
STANDARD TERMS AND CONDITIONS FOR “HOLIDAY RENTALS”
Please read carefully and refer to our Property Management staff for further information.
By accepting these terms and conditions guests are being given licence to occupy the premises for the duration of the booked period only and following the conditions listed below Any breach of these terms and conditions may result in a claim at NCAT, eviction from the premises and the guests details being listed on a bad guest register.
A booking is not confirmed until the deposit of 50% is paid to the agent if you have booked within one month of arrival the total amount will need to be paid in full. All final payments must be paid in full one month prior to occupancy.
2. Bond and fees
A bond of $500 is to be paid in full with your final payment, this will be refunded in full 7 to 10 days after vacating the premises. The bond is held for the purpose of any damages to the property, furnishings, repairs, breakages, late departure (unless pre arranged with the agent), after hours call out fee. There will be a fee charged if excess garbage is left, the barbecue not cleaned after use, lost keys or a call out fee where spare keys are required.
Every booking is charged a one off booking fee of $37.00. You may be charged a fee if you use a third party website to make your booking, these charges are by them not us.
If a booking is cancelled prior to two months before date of arrival a fee of $37.00 will be charged and any other booking fees occurred from third party sites along with any credit card fees incurred in the process of booking. If booking is cancelled within two months of arrival you forego the whole amount if we can’t find another tenant to occupy this property for the time you have booked. If we do find another tenant then 15% of the rent and the above fees will be charged as a cancellation fee.
The booking will be made in good faith by us as the agent, however, we cannot be held responsible for actions by an owner, such as changes to a property or cancellation of a property prior to occupancy, but every reasonable endeavour will be made to offer alternative accommodation or a full refund should this situation arise.
A reasonable number of day visitors are accepted, the number of occupants must not exceed the number stipulated on the booking form and the number of occupants the house advertises. Any breach will allow the agent to terminate the agreement immediately resulting in eviction from the property and this may result in the forfeit of the bond.
5. The properties
All our property advertising, descriptions and photos are all made in good faith, we will not take responsibility for inaccurate descriptions.
Most properties are fully quipped except for linen (sheets, towels, pillowcases) – Please check with our holiday manager if you are unsure of what is provided for the property you have booked -, toilet paper and some cleaning products, which are to be supplied by you the occupant.
Garbage bins must be put out on Thursday evenings for an early Friday morning collection. The property must be left in a respectable manner, please ensure you have tidied the property, if you have damaged or stained any of the provided linen you may be charged a laundrette fee.
6. The use of the property
The properties are rented to you for holiday purposes only, as we respect you are here to enjoy your time we ask you to follow the law, if you have loud music after the permitted time or are continuing to interrupt neighbouring properties the police may be called, in result to this, you may be asked to return the keys and leave the property.
Complaints from neighbours including those of ‘partying’ are taken extremely seriously and if repeated may result in premature eviction from the property.
Please ensure noise levels are kept at an acceptable level at all times, especially between the hours of 9pm and 8am.
7. Check in
Check in is 2:00pm on day of arrival. All keys are kept on premises at our Huskisson office unless in the case of a pre organised late guest arrival. In this instance key collection must be organised in advance with a member of the Oz Combined staff.
8. Check out
Check out is 10:00am on day of departure and if the keys are returned late you may be charged a fee (unless prior arrangements have been made with the agency). Keys must be returned to the Huskisson office promptly. If keys are not returned to the office you may be charged a fee.
A clean is included in the price of your booking provided the property is left in a condition that Oz Combined feel to be acceptable. If extra cleaning is required after your stay the cost of this will be charged to the guest.
If the BBQ or outdoor cooking equipment is used and not adequately cleaned then the guest will incur a fee of $50.00.
Bins are provided however if there is more rubbish than can be disposed of in these at the time of your departure then this is the responsibility of the guest. Oz Combined provides information on each of the household bins to indicate the day of collection.
All damages, breakages and losses, no matter how minor must be reported immediately to Oz Combined. Should you discover and damage when you arrive at your property this must be reported as soon as possible to avoid being charged for this damage.
The guest agrees that at all times when not occupied the property will be secured, with all locks on all doors and windows being locked especially upon final departure.
If you have a problem securing the property please contact Oz Combined before leaving the property unsecured.
10. Call Out Charges
If an issue resulting in a member of Oz Combined staff or a tradesman visiting a property is found to be caused by the guest, guests’ visitor or equipment owned by the guests Oz Combined reserves the right to pass on all charges associated to the guest.
All of Oz Combined properties are strictly non smoking. If a guest is found to have smoked inside the property they will be charged for extra cleaning and any damage costs associated with this. This may ultimately result in the loss of the guests bond.
12. Restricted Activities
The following list of activities are not allowed in any of the properties and may result in premature eviction of the tenant and the loss of bond.
– Firework Displays
Use of firearms and explosives
Wilful damage to lawns and gardens using vehicles such as ATV’s.
13. Pets and Wildlife
Oz Combined does not accept liability for the presence of any wildlife during your visit.
If staying in a pet friendly property please follow the same safe practices you would with your pets at home.
If you are unsure if the apartment you have booked is pet friendly please contact a member of staff at Oz Combined before your stay.
If a guest is found to have brought pets to a pet-free property they will be charged for extra cleaning and any damage costs associated with this. This may ultimately result in the loss of the guests bond.
In pet friendly apartments please follow the rules below:
– All pet waste is to be disposed of in a correct and befitting manor.
Any bedding or linen provided is not to be used for pets in any way.
Any damage related to the stay of your pets in the property will result in the repair and replacement costs being taken from your bond, including a fee for the extra cleaning involved.
14. Illegal behaviour
Any behaviour deemed as criminal or illegal will be reported to NSW Police. Oz Combined retain the right to remove all guests from the property without notice if illegal or criminal behaviour is reported or discovered.
15. Amendment to price or property
In certain emergency situations it may be necessary that Oz Combined needs to move your booking to an alternative property. In this instance you will always be offered accommodation of at least the standard originally booked and in the most similar location possible.
In the rare event that a price is increased between your time of booking and arrival you will be offered the following three choices:
To pay the difference in tariff
To move free of charge to a similar priced apartment
To receive a full refund
16. Right of Entry
Oz Combined retains the right of entry at all times to the property. This includes but is not limited to any Oz Combined staff member, tradesmen or other staff members. Where possible notice will be provided.
17. Bad books register
When warranted Oz Combined reserves the right to include the guests name, phone number, email address and other information in a bad books register. Upon entry the guests will be notified in writing. Oz Combined also reserve the right to cancel the booking of anybody aforementioned on the bad books register.
By going ahead and confirming a booking with Book Jervis Bay you are agreeing to abide by the Terms and Conditions. Should you fail to comply with these conditions, your tenancy will be terminated and all rental monies including the bond will be forfeited.
If you have questions or concerns regarding this statement, you should first contact our Holiday Manager on 02) 4441 8812
Collection of Information
In order to use the Oz Combined Realty Bay & Basin (also known as Book Jervis Bay) website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Oz Combined Realty Bay & Basin is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Oz Combined Realty Bay & Basin customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Oz Combined Realty Bay & Basin uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]
You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.
Oz Combined Realty Bay & Basin may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Oz Combined Realty Bay & Basin does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Oz Combined Realty Bay & Basin site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.bookjervisbay.com.au
Oz Combined Realty Bay & Basin Security Policy
Oz Combined Realty Bay & Basin uses the eWAY Payment Gateway for its online credit card transactions. eWAY pro- cesses online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.- Your complete credit card number cannot be viewed by Oz Combined Realty Bay & Basin or any outside party.- All transactions are performed under 128 Bit SSL Certificate.- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.- eWAY is an authorised third party processor for all the major Australian banks.- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Oz Combined Realty Bay & Basin.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au